Repeated Poor Service for Elderly Client – No Geyser Repairs Since 1 July (Claim Ref: HLC/2025/404066)

I am extremely frustrated by the ongoing poor service from Standard Bank Insurance, especially in how they continue to treat my 77-year-old mother.

A geyser claim (Ref: HLC/2025/404066) was lodged on 1 July 2025, and to this day, there has been no action or follow-up. My mother is now entering her second week without hot water, which is not only inconvenient, BUT cruel and unacceptable, particularly for a senior citizen.

This is not the first time she has received such treatment from Standard Bank Insurance. Every time there is a claim, there are delays, empty promises, and a complete lack of care or urgency. We call and follow up, and are always told someone will get back to us — but NO ONE does.

We demand immediate action and feedback on this claim. Standard Bank Insurance needs to show more compassion, accountability, and respect, especially for elderly clients.