Repeated Incorrect Linking of Vehicle Account to Deceased Estate

I am extremely dissatisfied with the repeated incorrect handling of my vehicle account by Standard Bank.

This is the second time my vehicle has been erroneously attached to an estate—first in 2025 and again in April 2026. On the most recent occasion, the matter was escalated without my knowledge or consent, including referral to attorneys to pursue full settlement or refinancing on the basis that the account holder is allegedly deceased.

This is a serious administrative failure that has caused unnecessary disruption and inconvenience.

In addition, the service I have received has been unsatisfactory. There has been a consistent lack of communication, significant delays in resolving the issue, and no proactive updates. I am repeatedly required to follow up in order to prompt any action or response.

I require the following as a matter of urgency: - Immediate correction of my account and written confirmation that my vehicle is no longer linked to any estate - A clear explanation of how this error has occurred on two separate occasions - Confirmation of the corrective measures implemented to prevent a recurrence - Regular updates until the matter is fully resolved

Please treat this matter with the urgency it deserves.