REJECTED CLAIM FOR WRONG CLAIM

Good day, i have register a claim with Standard bank. My geyser pipes burst. This caused damages to my ceiling, tiles and walls. They only fixed the ceiling and painted the walls. They did not want to fix the tiles because of poor workmanship. The gentlemen the send inspected the wrong side. When he was showed where the damage was, he could see the tiles are blue of the water. But he submitted to standard bank that no water leaked on the tiles. I have sent an email showing them the pictures and how the water come down the wall onto the tiles. They come back to me today saying the claim is rejected for my kitchen cupboards. We NEVER claim for kitchen cupboard. They still put phots of my kitchen cupboards on.

Paying 22 years on a home loan this is our 2nd claim. What is sad Standard bank keeps *********** the people. There so much complains about Insurance it is sad.

Am disgusted that they did not even read my email and look at the pictures.

This is proof the matter was never investigated.