Reject new gyser

I have this on going claim from JUNE , it is now OCTOBER!

I paid R500 excess for a replacement geyser. Yet I still have the leak in the same spot I obviously want this sorted out ASAP , I have lost a lot of water already.

I have been liaising with a manager by the name of ****er Fredericks , but haven't heard from him since beginning of August .

Please help me sort this out , this situation is getting highly frustrating.