Refusing to pay pensioners

We have had insurance with Std Bank since pa fell off the bus. Their first answer is always NO or they take so long to pay you out, hoping that you will forget :( Six months to pay out for a burst geyser is ridiculous & only paid after a senior manager at our branch queried why it was taking so long. The latest is my best. Did you know you must climb onto your roof on a regular basis to inspect it for any damage? The accessor told my husband - who is 68, had two hip replacements, that either he or a roofing company need to make regular inspections, I kid you not! Well done Std Bank Insurance for refusing to pay for a genuine claim. You received all the reports necessary & photos proving that there was a hole in the roof sheeting the size of a small rock, caused by a leaking geyser. Have a really nice day.