Refusing to assist me to cancel my insurance

<p>I requested a call back from standard insurance and said to them that I would like to cancel my life insurance and home loan insurance with them. I requested a call back and sent them an email with my request. There is a standard bank female staff who called me yesterday the 25th April 2017 from standard bank insurance using this number ********** she called at 10:16am. This person said she can not assist me to cancel my insurance with standard bank, she thought I wanted to buy standard insurance. I then asked her to transfer me to the correct department since she said she has numbers of the correct department, she said she can not transfer me. I requested a number of times to be transfered to the correct department and she refused. Standard bank is this how you do business? You cant force a customer not to cancel a product if they are no longer interested in your product. Taking this insurance was like a walk in the park but when I am cancelling you are refusing to assist me.</p>