EN
Eddie N
1 reviews | Active since Mar 2020
11 Mar 2020, 14:10
Refund still not processed
Even after receiving a call and commitment from Resolution department, nothing is getting done?
Good Day,
We have received you complaint which has been allocated the following reference number CAS-08875-Y9N0 . We are investigating the matter and assure you of every effort for a prompt resolution.
Thank you for your patience in this regard.
Description: SB-Logo-03
Demi-Lee Adonis
Standard Bank’s direct life insurance services / Complaints Resolution Officer
Tel +27 (0)86 *** / Fax +27 (0)11 ***
***
Now this proves beyond doubt that no one cares and knows what customer or losing a customer means for them.
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Eddie N's updateReviewer Update
11 Mar 2020, 20:12Assigning the matter again for the second time after I've spend 38 minutes on the line is not resolving the matter. All I've received is everyone apologizing with no one standing up and go look in the matter, I guess that's how and why I kept my loyalty for so many years with Standard bank, I am not just disappointed with the service but the process and management of the system too, why have the system and people to manage it if all seems not working? I am sorry but the least you can do is up the game when coming to why things happen, if they do, how can they be resolved and be prevented for happening in the future. If you dealing with complaints you dealing with people's money and emotions..
EN
Eddie N's update11 Mar 2020, 20:12
Reviewer Update
Assigning the matter again for the second time after I've spend 38 minutes on the line is not resolving the matter. All I've received is everyone apologizing with no one standing up and go look in the matter, I guess that's how and why I kept my loyalty for so many years with Standard bank, I am not just disappointed with the service but the process and management of the system too, why have the system and people to manage it if all seems not working? I am sorry but the least you can do is up the game when coming to why things happen, if they do, how can they be resolved and be prevented for happening in the future. If you dealing with complaints you dealing with people's money and emotions..