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Eddie N
1 reviews | Active since Mar 2020
07 Mar 2020, 09:55
Refund of an unauthorized debit order
I have been with standard bank for many years, and all those years were very upsetting, but kept my Loyalty still with them. But even in 2020 you still get no one to assist you even after they deducted an unauthorized debit of their own entity? Waited since the 29th February 2020 to date? You getting told it was lodged on 03.03.2020? They will escalate today? Now I can't close this account because of their unprofessionalsm? I have already opened another account with a bank that will treat me like a customer, but I must still wait, crazy right...
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Eddie N's updateReviewer Update
10 Mar 2020, 11:31I called again yesterday, gave all my details, was promised again after the whole week that I will get my refund, now I'm asked to give my policy number? Refund still not processed? I told the refund department that I want to close the account and cancel my life cover insurance and move it to the other bank, all the above still not done.... I have made a great choice to leave, no one calls me, I have to call and hang on while they checking, my airtime? My time? False commitment to say it's done and will reflect in my account?
EN
Eddie N's update10 Mar 2020, 11:31
Reviewer Update
I called again yesterday, gave all my details, was promised again after the whole week that I will get my refund, now I'm asked to give my policy number? Refund still not processed? I told the refund department that I want to close the account and cancel my life cover insurance and move it to the other bank, all the above still not done.... I have made a great choice to leave, no one calls me, I have to call and hang on while they checking, my airtime? My time? False commitment to say it's done and will reflect in my account?