REDICULOUSLY POOR SERVICE

I HAVE LOGGED A CLAIM FOR MY DAMAGED BATHROOM ON JULY 07 2017 & TO DATE HAVE NOT HAD A SINGLE EMAIL OR TELEPHONE CALL FROM STANDARD BANK INSURANCE, I HAVE MADE EVERY EFFORT BY CONTACTING THEM ON NUMEROUS OCCASIONS & ALL I GET TOLD IS THEY AWAITING ASSCESSORS REPORT! THE NEXT TIME I CALLED IN THEY SAID THEY RECEIVED A QUOTE FROM THE GYS THEY SENT OUT TO QUOTE ON JOB FOR R 25000 BUT THEY WILL GIVE ME R 5000 AS THEIR ASSESOR GOT A CHEAPER QUOTE, I THEN REVERTED SAYING WELL THEN GET HIM TO SORT OUT DAMAGE AS IM NOT PREPARED TO TAKE ON TASK AS IM INSURED!

THEY THEN SAID THEY WILL CONTACT ME BACK AND HAVENT HEARD FROM THEM SINCE! THEIR SERVICE DELIVERY & TURN AROUND TIME IS VERY POOR & IN THE MEAN TIME IM LIVING AN UNHYGENIC LIFESTYLE DUE TO DAMPNESS & WATER WASTAGE WHICH IM CONSIDERING CLAIMING FOR MEDICAL COSTS AND WATER LOSS COSTS FROM THEM DUE THE DELAY COMING FROM THEIR END!

IF THIS ISNT RESOLVED BY FRIDAY THIS WEEK I WILL BE TAKING THIS FURTHER WITH THE INSURANCE OMBUDSMAN!