Really pathetic, bad faith and ********* behavior from std bank

Really pathetic, bad faith and ********* behavior from std bank. The time delay tactic is top class. After submitting documents for my late dad they took months to revert. The sales agent *********ly sold a policy to my late after and after i I listened to the sales call the agent misled my late dad and sold him a policy he told her he doesn't want. Now they want to send me more call recordings, for what exactly. To try and evade paying the insured amount. Absolutely disgusting standard bank