REALLY IRRITATED

I took out a life cover with standard bank years ago, two months back I have decided to amend my life cover on the 20th of AUGUST 2017. OK, everything was good on the phone, I got a quote, I was told a nurse would be sent to me to do my blood tests(HIV). A week gone, two weeks gone, on and on and on, no nurse was sent to me. Then I decided to phone Standard Bank life asking them what is going on? I was told that I can go to any lancet laboratory, do the test. I agreed, gave them the date but to my surprise, I got a phone call from Standard bank telling me that I shouldn’t go to lancet they will send their own nurse to me. The nurse called after few days, made an appointment to meet with me, after that I got an sms from the nurse cancelling our appointment for the blood test. Then she phoned again making an appointment for the 17th of October 2017 at 14:00. The nurse came and I know my results are negative, I’m not HIV positive but I DON’T HAVE A LIFE COVER WITH STANDARD BANK AS IT STANDS NOW. MY LIFE COVER IS ON HOLD, THEY ONLY DEBITED R113 FOR DREAD DESEASE COVER, I MEAN WHAT’S WRONG WITH YOU GUYS, DO I HAVE TO LEAVE STANDARD BANK??? I PHONED, SPOKE TO A CONSULTANT CALLED KHASHAREL, I WAS TOLD BY HER THAT MY LIFE COVER WAS ON HOLD, SHE’S GOING TO GIVE MY QUERY TO HER MANAGER, BUT UNTIL TODAY I DON’T HAVE ANY FEEDBACK FROM STANDARD BANK LIFE. I HAVE PHONED AGAIN TODAY, I WAS SENT FROM PILLAR TO POST, I WAS TOLD KHASHAREL WAS ON LUNCH, I SPENT MORE THAN 30 MINS ON THE PHONE, THEN I WAS TOLD THAT THEIR MANAGER IS ON LEAVE. I’M REALLY DISSAPOINTED, I CANCELLED MY LIFE COVER WITH ANOTHER COMPANY BECAUSE ONE OF MY FAMILY MEMBERS RECOMMENDED YOU GUYS NOT KNOWING THAT I’D GET SUCH BAD SERVICE. WOW