Re YONELA SBIB very impatient for clients

I had a funeral plan policy from 1995 debited on the 20 of each month, I then asked them to change debit order date to month end they didn’t . I’m getting paid month end . The debit order kept reversing and was charged penalty fees due to insufficient funds They cancelled 🥲🥲 after so many years paying.

I regret why I re opened another policy I ask them again to debit on the last. Or 1st of each month.

They debit any day they feel like debiting , this debited on 29/08 😡 I have been charged service fees again, I have to stop everything monthly to call them and pay for air time. I called this morning it cost me R20 I called again now spoke to a very arrogant agent Yonela at SBIB Explained my situation and that my airtime is on the ropes because you hold forever.

I was very irate at the fact that she said that I’m the one who’s at fault without even listen to my full explanation and she just hung up the phone. YONELA Doesn’t let the client explain She just concludes that I’m at fault .