Re insurance claim

Last week I contacted Hello Peter re an insurance claim no 872 902 re a burglary. They cam back saying an electrician, plumber had been appointed. Great. The plumber and mop up service provider has been don the assessment. No electrician to date. They cant did the authorization out of Standard Bank to proceed with the repairs. In the meantime expenses for StandardBank are mounting. The guard to date has been there for 10 days. My alternative accommodation costs are mounting. I can see another fight on the horizon for the expenses. Insult to injury. I received an email. Stating am I happy with debit order dates. The cheek. Unbelievable.