Re-complaint

I have now lost all the hope I had. I have even taken steps of fixing my own door because it was becoming a bigger risk to me and my family. With them it’s been back and forth with all the excuses in the book. I was told to email them with no response. Besides the retaining wall that they have finally fixed the rest of the damages from the floods I claimed for are not yet attended and no communication as to when they can be attended. I have used all the platforms including emailing their complaints department and stating my cases but they have not prioritised my safety and my state. With the door I even sent them a picture of the ajar broken door that I had to live in with my kids. On top of that they sent the company to fix the retaining wall whilst my door wasn’t fixed leaving me with no choice but to take unpaid leave from work so that I can look after the house since I couldn’t leave strangers working outside with the door broken and open. And even with that I did sent them an email with no response. I am actually hopeless right now . Only praying for miracles that they respond , refund the money I used for the door and fix all other damages.