****py Standard Bank Insurance Brokers Customer Service!!!

This will be my second bad experience with Standard Bank Insurance Brokers. Yesterday I received a sms saying that my Standard Bank Insurance Brokers Debicheck Debit order has changed. To accept use USSD or the app to approve. When I checked it was already changed and nothing I could do. My insurance premium went up from R999.75 to R1175.84 and its going off tomorrow 01-10-2021 so no time to change now! I called Standard Bank Insurance Brokers today 30-09-2021 @ 12h23pm and spoke to Thandeka and explaining that I'm not happy with the sudden increase of my premium. She said that I should have received an email on the 16th of September telling me of the increase which I didn't received. I double checked my gmail all mail box and spam box nothing. She then said she's gonna talk the the underwriters to negotiate a discount and call me back soon. At 16h21 while still not receiving a call back from Thandeka I called again and insisted to talk to Thandeka. She answered and told me the underwriters cant give me a better premium. I then told her to email me a summary of what she said and the reason why they cant give me a discount on my premium. Its now 18h26 and still no email from Thandeka. STANDARD BANK INSURANCE BROKERS, I JUST WANT TO TELL YOU THAT I'M UTTERLY DISGUSTED WITH YOUR SERVICE!!! and think its time to move on to a new insurance firm/company.