Putting me through to a line that just keeps on ringing whilst my airtime gets depleted!!!

<p>I tried phoning Standard Bank Insurance now in order to put in a claim - after following all the voice prompts I finally got through to a call centre agent who according to the prompts was supposed to me a claim-specific agent - however after hearing that I phoned in order to put in a claim she asked me to hold the line as she needed to put me through to yet another line... then after 5mins I decided to rather not waste more of my time and airtime!!! I've already been a victim of typical SA crime/theft... this type of service which for I'm paying a whole lot of money for is just insult to injury!</p>