Putrid service and inconsistent communication

RE: CLAIM REF 16/011754 <br> <br> I have been battling for over 3 weeks to get my theft claim resolved. Each time I find myself following up (sometimes being subjected to long call queues and remote side call disconnections' / transfers to the wrong departments) and still have not received any joy whatsoever !<br> <br> Each time I stress the urgency of my family's security being at risk due to the nature of the theft claim, I am **** to and told that my frustrations &amp; concerns are understood yet no sense of urgency or priority is app**** to servicing me. The vendors and contractors appointed don't seem to have the client's best interest at heart - this is depicted by the delayed commitment to an earliest call out date (let alone the feedback being relayed to me as the client which doesn't happen). My claim is still outstanding and I still have not been able to secure my home and family's safety as a result of the theft that took place at my home (bonded &amp; insured by Standard Bank)<br> <br> I request better prioritized service &amp; a far better turnaround on the claim resolution which is still outstanding following numerous calls, follow ups!