Pumze Phumi Ngcombela the star of standard bank claims department.

Pumzile Ngcombela is the best standard bank claims consultant yet. To think she took over my case that was not even hers in the first place because she sensed the frustration in my voice. She has a warm personality, very compassionate. She literally walked the whole journey with me. Regular calls check is I was assisted when collecting the car, regular updates when she has sent emails or received emails on my case. She provided best advises, gave all options available , giving examples and scenarios for me to make better decisions about option to choose. When you are told your car is written off and you have someone like Phumi to assist you, it lifts up a huge weight of your shoulders. She made my situation bearable, and I could think straight and make informed decion. Thank very much her high level of professionalism is incomparable. She is a definite ASSET to her company.