PUMLA SAFFLA - REFUSING TO CARRY OUT REQUESTS AND INSTRUCTIONS

IT TOOK ME 3 MONTHS TO GET MY INSURANCE CANCELLED WITH THIS BANK. EVENTUALLY THEY CANCELLED IT AND MY OTHER INSURANCE KICKED IN. THEN IT TOOK ANOTHER MONTH FOR THEM TO CREDIT ME THE PREMIUM THEY HAD ALREADY DEDUCTED EVEN THOUGH IT HAD BEEN CANCELLED. I WAS 'HELPED BY PUMLA SAFFLA - VERY RUDE AND UNHELPFUL BEING. NOT ONLY WAS THE REFUND LATE BUT IT WAS ALSO ONLY HALF THE AMOUNT. I REQUESTED MULTIPLE TIMES THAT A SUPERVISOR OR TEAM LEADER CALL ME - BUT NOTHING. PUMLA KEPS IGNORING MY MAILS AND IS REFUSING TO SORT OUT THE INCORRECT REFUND AMOUNT