FR
Fritz R

1 reviews | Active since Jul 2017

24 May 2024, 13:51

Public Service Announcement

I want to warn everyone out there to move their home insurance over to the big insurers. In a space of one month I had to deal with two issues and the outcome was as follows: The first problem was a water leak. The cost to fix this was R19000, Standard Bank Insurance covered only R3500 but an amount of R1500 was deducted as an excess. A neighbour had the exact same issue and fix and Santam covered the whole cost. My second issue was my gate motor that was unfixable. I logged a call, they assigned someone 400km form me to inspect my gate motor, the message never came back to me that they do not work that far out. I fixed the motor myself and submitted a report and invoice to Standard Bank. After a while of nothing happening I followed up and asked me why the circuit board burnt out, I said I dont know maybe thunder I am not sure. The claim was turned down due to the fact that there were not weather in my region? They do not even have the exact date that the motor broke down so how do they know there were not weather in the area. If I knew they was going to use my opinion to pay out the insurance claim I would have phoned the installer to get the correct reason whitch was a power surge. Stay away from Standard Bank Insurance

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