Premature Debit Orders Again

Again in December my account was debited prematurely on the 18th December when my salary only got paid into my account on the 20th causing me to be overdrawn yet again due to Standard Bank Insurance. I sent emails and to date have not received a response.

I get a sms this morning 18th January alerting me that the debit order has again been processed prematurely, my salary is only being paid next Friday the 25th.

When this happened in August 2018 Standard Bank Insurance agreed to prevent this from happening again the debit order will be moved to the last day of the month.

I am now finished with Standard Bank Insurance and I want ALL monies paid on this insurance returned to me and the policy cancelled.

I do not want to deal with a company that cannot honor a simple commitment AND does not respond to emails sent.

I am currently in Kenya and can be reached on +***93