1 reviews | Active since Mar 2009
Premature debit order and honouring fee
To my dismay my account was debited on the 22nd of this month and not the 25th as per my agreement. I understand that should the agreed date fall on a public holiday or a weekend the first work day before the agreed date will be debited. In this case it should have been tomorrow the 24th. This premature debit order caused my account to be overdrawn and attracted a R131 honouring fee. SBD Life will be liable for this fee. I have instructed my Standard Bank Private banker to take this matter up. I am currently in Kenya on business and can only be raeched via email.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
Good day
Thank you for your e-mail received, we apologise for the undue frustration caused.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly please provide us with your policy number to assist further
We patiently await your response
Good day
Thank you for your e-mail received, we apologise for the undue frustration caused.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly please provide us with your policy number to assist further
We patiently await your response