Poor/worst service delivery

Standard bank insurance limited gave me the worst/poorest service as a client after I was involved in an accident on 25 January 2023 with my insured mazda 3. The vehicle was recovered from the accident scene and sent to the wrong destination (Savannah coach works) after Standard bank insurance limited client service told me and the tow truck driver that the vehicle destination was Auction nation (Centurion). I had to make calls after receiving a call from Savannah coach works that my vehicle was in their premises.

Standard bank insurance limited client services didn't do me good. They never called me back as the promised during our calls, I had to press buttons for action.

The car eventually got to the communicated destination after days. I got assessed and I was given feedback that the vehicle will be repaired surprisingly by Savannah coach works. I had to press buttons again for the vehicle to be uplifted to Savannah coach works for repair. The vehicle eventually got lifted to Savannah coach works.

Again I had to keep on pressing buttons to get repair progress updates which never happened. I went as far as driving to Savannah coach works to confirm that they have my valuable asset.

Still with no updates I kept on pressing buttons for action where Savannah coach works (Johan) told me he sent (14 March) request for additional damages to assessor/insurance for approval, there was no action until the 23 March when I called standard bank insurance limited, Assessor (Mr Mhlanga) and Savannah coach works regarding the matter.

Boom, the request sent on the 14th of March surfaced. The assessor said to me this will result in write off due to high repair cost. Later that day I received a call from standard bank insurance limited (Martin) telling me with confidence that he has been in contact with the assessor and gave me the news that I knew as I was the one doing excellent job where I was supposed to be a client.

Standard bank insurance limited has been useless to me. The only thing they are good at is lying with confidence and month end debit on my account.