Poor/no service delivery

On the 7th December 2022 logged a claim for home assist (replacement of oven element). On 9/12/2022 made a follow up call, spoken to Vugive and he advised that he will contact the service provider (Ked Electrical) .To date no contact was made by Ked Electrical. I had to get out an electrician to do the job as I am a caterer and had orders.I mentioned that to Vugive as well. Today 25/1/2023 I called just to enquire what happened about my claim spoken to Lesego who was very helpful.

He advised that Vugive has spoken to a Dube from Ked Electrical on the 9/12/2022 but no one called me.

Concerns :

1. Pathetic service in fact no service from Service Provide Ked Electrical (Dube)

2. No follow up from Standard Bank Insurance to enquire whether the claim has been resolved.

Surely this is not the kind of service we pay for........

Would appreciate it if this matter be addressed with service provider and SBIB.

Totally unacceptable.