POOREST SERVICE

<p>Dear fellow Hellopeters,</p> <p>I became a Standard Bank Insurance client in Nov. I must say, the service level is very poor. I have had to contact SB at my own cost and time, calling, emailing to get the progress on my claims. I was told to get my own policy as my husband passed, and the house was insured on his policy while we experienced storm damage. Call centre employees couldn’t find my claims; it was never recorded under my policy. I pay a lot of money, and I cannot in good conscience recommend SB insurance. My claims are still not resolved. For one, we have structural damage to a roof that was redone 2 years ago. How were we supposed to know about structural damage? SB chose conveniently not to pay the claim. I am left with contact persons who are reluctant to follow up with me on my claims. Why must I waste time and money on communication as I am the client here, not SB. The salesperson who sold me the policy promised me the best service. And to top it all, SB has a ridiculous department for every single thing. So, if you call in the call lasts at least 23min, then move to another dept to get more info. Not at all impressed.</p>