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Leentjie S

1 reviews | Active since May 2022

11 May 2023, 17:10

Poor workmanship from contractor and no complaints support

I submitted a claim in January 2023, and after almost a month, a contractor has been assigned to Khumo Ya Batho Construction and Consulting. It took them more than 2 months to replace a carport shade-net and repair a leak in the roof after the December storms. On completion, I informed the contractor that the work is substandard and I do not accept the work as completed. he committed to come and redo. NOTHING has happened since. I have lodged a complaint with the Standard Bank Insurance Complaints Department, and now, two months after promising to address this complaint, Standrabank Insurance has not done anything. The call center keeps promising that the person assigned (Louis Ngobeni) , will call me to give me feedback. I have paid for almost 26 years my monthly insurance - just to receive this kind of substandard service delivery. The contractor appointed was *********** to deliver on this specific kind of work. I assume he already got paid (well, he did receive my co-payment), and now I sit with Rubish at my house. Standard Bank Insurance is clearly not capable of dealing with its assigned contractors or providing any client services.

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Replies (3)
LS
Leentjie S's update07 Nov 2023, 12:32
Reviewer Update
It is now November, almost 10 months after logging my claim, and 6 months after logging the complaint and I have still not received a resolution. The assessor rep**** back to me that the shoddy work that their contractor has done, will be removed and I will receive the relevant amount to appoint my own contractor to finish the work since their contractor decided he is actually not qualified to install a shade-port. A Standrdbank insure operator was supposed to call me and arrange this - but to date nothing. Have followed up numerous times with the assessor to ask the next steps or who can I call to initiate this - and now my messages are being ignored as I do not get any response for the last month.

Even after their feedback on the previous hello-peter complaint, I have not received a single call to follow up. Empty words are posted to make the public think they are reacting

This is the worst ever experience, and that from a banking institution that promotes its exceptional service delivery to its customers. extremely disappointed and will move my insurance to where I will be treated as a valued customer. After nearly 17 years of paying my insurance fees, this is only my 2nd claim and I get this treatment. I cannot begin to express my utter disappointment
LS
Leentjie S's update20 Nov 2023, 10:32
Reviewer Update
Standard Bank Insurance you rep**** to my complaint on 20 November 2023 committing that someone would give me a call with regard to my complaint, 13 days later nobody has called.....

just stop committing to things you cannot deliver on, no integrity wahtsoever..... next steps would be to go to the banking ombudsman
LS
Leentjie S's update15 Feb 2024, 12:19
Reviewer Update
a Year later and no resolution. No email is getting answered and I still sit with the poor-quality product that is not going to last and will be out of warranty.

as soon as I am able to- I will move my insurance. for 17 Years I have paid, and 1st claim- I get slapped with poor service.