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Buyisiwe M

1 reviews | Active since Sept 2021

26 Sept 2021, 18:16

POOR, UNACCEPTABLE AND MISLEADING INFORMATION FROM STANDARD BANK INSURANCE

I lodge a claim to Standard Bank due to instantly spreading of mold. They sent out a service provider thereafter said I must paint with water guard paint. I privately requested paint expert to assess and recommend suitable paint of which I was advised not to paint due to high moisture that require further assessment. I subsequently inform Standard Bank and I was given an unprofessional screenshot of one sentence by Samantha from Standard Bank stating that there is water penetrating the wall. I responded requesting detailed report now that they changing initial recommendation. I requested a full assessment report detailing the identified problem, root cause and remedies, to date there is no answer. All that she said is to apologize for the drop in service levels and lack of feedback. This has shocked me and left me wondering if I can trust any information given.

My request is for Standard Bank insurance to provide a comprehensive report with details of the engineer who assessed my house.

Thank you

BP Mpungose

0
Replies (2)
BM
Buyisiwe M's update27 Sept 2021, 10:27
Reviewer Update
Your response is general no need to be private, all I am asking is the comprehensive report and not the guessing thinking which is very misleading, unprofessional and merely for dismissing a claim but keep benefiting from my premiums
BM
Buyisiwe M's update28 Sept 2021, 10:55
Reviewer Update
Standard bank is failing to provide technical expertise on the matter. The property was damaged by the storm and the policy covers the storm damage. All they are saying I must paint. Paint experts said I must not paint due to moisture. Standard bank is saying I must paint and the question I am asking what is moisture levels so that a correct paint can be used, are they sure that the about the root cause, are they sure it can be prevented through just paint? They are failing to respond. The report provided is poorly written lacking writing skills, no reference to the property description and technically no findings analysis except the recommendation to paint and they are unable to tell if the wall is dry and what is the moisture level.