Poor supply Services

I am writing this message out of serious disappointment on how standard bank suppliers treat / handle standard bank customers, I launched a claim last week Monday on an accidentally broken vehicle window while driving on the highway. I was referred to PG glass (Wonderboom) for a window replacement after the claim was approved, on arrival I was told they are going to mitigate on a temporary solution till the following day for the actual fitment. PG called me later on that day that they can only do the fitment after 2 week when then get the glass, on follow up I'm told 5-6 weeks now. It's so strange why would this take so long if other suppliers I checked with (Glasfit, Auto glass) have the glass in stock on a lead time of two days.

My reason of this email is that the vehicle is highly exposed to further possible incidents such a theft, valuables theft, vehicle tampering etc. Due to the ridiculous lead time to replace a mare back vehicle window. As my insurer why does standard bank allow customers to be exposed to such risk due to suppliers not meet reasonable lead times.

Now my movements are limited due to the condition of the car being at risk, I take a taxi to work whilst I have a car insured with standard bank that promised to meet customer satisfactory. Is standard bank now technically forcing me to go us my own supplier who will meet a lead time of two days????

I find this total unfair to me as your customer, please note that I serve this email as a notification to the insurer that my vehicle is exposed to high risk due to your supplier.

Regards Thabo Matenche