KM
KRISTIAN M
1 reviews | Active since Dec 2025
15 Dec 2025, 09:58
Poor show Standard Bank Insurance
I made a claim recently, but the response to my queries is VERY slow, and most of the time non-existent. I have phoned, waited ages, taken the call-back option several times, emailed, gone onto the app, completed surveys ("your feedback is important to us" - yeah, right). The only way I managed to get someone to call me was through a service provider (builder), and then the rep promised to email me - guess what - NOTHING!!
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KRISTIAN M's updateReviewer Update
22 Dec 2025, 06:45To follow up and close this complaint: SBI did respond promptly, which shows the significant influence of hellopeter, and my claim was finally settled. However, it does not feel like "all's well that ends well". The frustration caused by the lack of communication makes me dread the next time I may have to claim. Is this what one pays a premium for?
KM
KRISTIAN M's update22 Dec 2025, 06:45
Reviewer Update
To follow up and close this complaint: SBI did respond promptly, which shows the significant influence of hellopeter, and my claim was finally settled. However, it does not feel like "all's well that ends well". The frustration caused by the lack of communication makes me dread the next time I may have to claim. Is this what one pays a premium for?