Poor service...4 months and counting

I registered a building claim in October 2024 24/083882 and included damages caused by standard bank insurance service providers. Upto today nothing has been done all they tell me is the matter has been escalated. Standard Bank insurance is useless. An expert Palesa meant to handle my claim has no clue on how to handle even the complaint I logged regarding the delays. I spent Xmas at a friend's place as my house it's a mess. Standard bank they don't care at all. Planning to move my home loan business accounts insurance and anything and everything I have to other institutions with clients at heart after all I pay for a service. If anyone is thinking of dealing with Standard Bank think twice