Poor service, wrong information given

Hello, I called in to put in a claim as we are experiencing two leaks in our home, with all the rains its getting worse... I called well over two weeks ago, to date nobody has been to my house, fistly it takes time for somebody to answer the phones, then i need to explain my claim to 5 different people before im through to the correct person/department! My claim was logged,to somebody else!!! three different people has phoned, and not one of them had all of my correct details,either the name was incorrect, or my address or something. I am still waiting for a result! Again I will be having to phone them, instead of them delivering the service to me. i am super annoyed as I do not have time to run after people and do their jobs for them , when i already have my own to do.