Poor service! Unfair treatment!

<p>Last year I put in a claim after an unusually large downpour of rain caused a leak in my roof which subsequently caused a ceiling board to collapse as well as cause bathroom wall tiles to fall off from the excessive moisture. The assessor was at my home for no more than 5 minutes and didn't even go into the roof to assess. My claim was later declined due to "poor workmanship" in the roof. This is utter nonsense. I have been in this house for 12 years and have never had any major work done on the roof. The property was inspected at time of getting the bond and insurance, and poor workmanship was never an issue. </p> <p> </p> <p>Not only is this an unfair result, but I have also spent the past year trying to get some feedback from the Bank as well as to put in a formal complaint. All of my requests have been ignored. I will be involving the Ombudsman, but would like some feedback from the Bank before I do. This needs to be resolved!!</p>