LT
Liz-Mari Trollip
1 reviews | Active since Jul 2016
11 Nov 2020, 15:38
POOR SERVICE TO NO SERVICE AT ALL
Good day,
The service from the Storm claim department is extremely poor. I have been trying to get in touch regarding my claim since 1.00pm and still no luck at 3.00pm. I don't believe that there are no agents available for more than three hours. I tried getting through by dialing the fire claim department they only kept transferring my call to a dead line. Eventually someone in the fire department tried to assist with my claim even though this is not her department. This is not the service I expect from Standard Bank. The claim is regarding a roof leak and with the rainy weather this cant be left for two weeks and more.
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Liz-Mari Trollip's updateReviewer Update
12 Nov 2020, 15:24Still no communication from Standard Bank except what looks like an automated reply from Standard bank complaints department on my first comment. This is really ridiculous. Its been a week now that I have been trying to get in contact with the claims department and even with leaving a review here did not help.
LT
Liz-Mari Trollip's update12 Nov 2020, 15:24
Reviewer Update
Still no communication from Standard Bank except what looks like an automated reply from Standard bank complaints department on my first comment. This is really ridiculous. Its been a week now that I have been trying to get in contact with the claims department and even with leaving a review here did not help.