Poor service Standardbank.

On the 8th of November 2022 I log a claim of leaking roof. This is a follow up from a claim which was logged during April2022. That repair was done but the first rain after the repair the roof was still leaking. They came back and repaired it again. Since we had no significant rain and now after this big rain we have the roof is leaking more then before. I phoned the company which was appointed by Standardbank and they said I must file a new claim. I did this on the 8th of November. I was send a claim number and they said that someone will phone me within 24 hours. I am still waiting. In the meantime I got people in to repairs the roof that know how to repair roofs. This happened before and this is a very poor service from Standardbank.