Poor Service Standard Bank Insurance

I submitted a claim for lightning damage to Standard Bank Insurance on approximately the 25th February. I arranged for the assessor to meet me at my home the following week. I was told that they would submit the relevant information to the claims division later that week or early the next week. After not hearing from Standard Bank Insurance I logged onto their website and saw that my claim had been finalised. For the last four weeks I have been trying to contact Standard Bank Insurance to get feedback on what was approved for replacement. In the meantime I am sitting with No alarm system, no electric fence and CCTV System. I have been away on leave and have had to leave my home without any security measures. I had to attend to a family matter for 5 days and my wife and daughter were at home alone. I have left numerous messages to be contacted including those sent electronically via their website. Today I phoned and as usual waited 20 minutes for someone to take my call only to be told they will take my particulars and someone would phone me back. When I demanded to talk to someone all of a sudden they made as if they could not hear me. I have not even received an email from them yet. Over the years this is the third claim that I have submitted to Standard Bank. In all three instances I have had to phone and complain before anything was done. First claim was a leaking pipe which took for ever to get resolved. I eventually had to get someone to fix it - resulted in an exorbitant water account. Second instance was a ******** act where someone maliciously damage my property. This had all been recorded on CCTV so all the evidence was available, still I had to wait forever to get the claim resolved.