1 reviews | Active since Jul 2012
POOR SERVICE : Standard Bank Insurance
Hi, Logged emergency burst pipe on 11.8.2022, after the up and down from the plumber this was eventually fixed 25.8.2022, with a promise the Builder will come and replace all tiles and fix the wall the next day. On 29.8.2022 I called STDB Insurance to query, to be told the builder will contact me, a week later on 5.9.2022 I phoned STDB Insurance again, to be told that I will be called back after 3 hours, and that the call out was send to the original builder allocated in the beginning, and that he will also call to make arrangements.
Guess what. NOTHING, no call from STDB Insurance and no call from the Builder.....
I don't have the time to keep calling, my insurance is paid on time every month.
I am a Home owner for almost 20 years..... with STANDARD BANK.
Yesterday, I received my first call from Standardbank Insurance after I logged my complaint on hellopeter, saying they will call me back later the day with feedback.... Guess what.. NOTHING.
WHAT IS WRONG WITH YOUR SERVICE STANDARDS, YOU NEVER HAD TO BEG ME TO PAY MY MONTHLY DUE'S AND NOW YOU TREAT ME LIKE THIS?
Yesterday, I received my first call from Standardbank Insurance after I logged my complaint on hellopeter, saying they will call me back later the day with feedback.... Guess what.. NOTHING.
WHAT IS WRONG WITH YOUR SERVICE STANDARDS, YOU NEVER HAD TO BEG ME TO PAY MY MONTHLY DUE'S AND NOW YOU TREAT ME LIKE THIS?
On 22.9 I agreed. I was told to have feedback in 24 hrs. Today 29.9 when I queried, I received an sms, they sending new Contractors to evaluate.
Quess what,I already paid a contractor from my pocket to remove the tiles, awaiting payout from Standardbank to get the new tiles installed.
Really guys, 20years, and this is your service to me?
Maybe I must just report this to the ombudsman......
I want the Insurance Manager to call me on my cell.
On 22.9 I agreed. I was told to have feedback in 24 hrs. Today 29.9 when I queried, I received an sms, they sending new Contractors to evaluate.
Quess what,I already paid a contractor from my pocket to remove the tiles, awaiting payout from Standardbank to get the new tiles installed.
Really guys, 20years, and this is your service to me?
Maybe I must just report this to the ombudsman......
I want the Insurance Manager to call me on my cell.