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Anand N
1 reviews | Active since May 2021
20 Sept 2022, 10:52
Poor Service Standard Bank Insurance
I registered a claim for a geyser not working. 24 hours later. I called to follow up. And guess what. I was told no service provider was allocated. So if I didn't follow up, I'm not sure what would happened. I was promised that a service provider will be allocated 2 hours ago. Still waiting for someone to call. I was considering another bond with standard bank but with service like this. I will not recommend or continue with them. Worse is trying to contact them. You transfered from one department to another. Left on hold for 10-15 minutes. And then you have to hang up and call again. Incurring more cost. So you not getting value for money. Wonder what their service standard is.
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Anand N's updateReviewer Update
22 Sept 2022, 19:10I was contacted by Micheala from standard bank indicating that thry could not get me a service provider. And that I must source one myself which I did. All at my own cost and time. I sent them the invoice of what was done. Now I am expected to have sent them a picture of the geyser before and after the geyser was fixed. I pay for insurance as I am not qualified in electrical or plumbling and expect these things to be taken care of ny insurance. My issue is simple. Firstly it was standard banks job to do the assessment and take the photos before and after. It is not my responsibility as a client. They could not get my geyser fixed as they could not get a service provider, of which I was requested to get and managed to get. Now refunding me the R1259 for the first hour of labour is an issue. Its probably this type of treatment given to service providers that they never want to take on jobs.
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Anand N's update22 Sept 2022, 19:10
Reviewer Update
I was contacted by Micheala from standard bank indicating that thry could not get me a service provider. And that I must source one myself which I did. All at my own cost and time. I sent them the invoice of what was done. Now I am expected to have sent them a picture of the geyser before and after the geyser was fixed. I pay for insurance as I am not qualified in electrical or plumbling and expect these things to be taken care of ny insurance. My issue is simple. Firstly it was standard banks job to do the assessment and take the photos before and after. It is not my responsibility as a client. They could not get my geyser fixed as they could not get a service provider, of which I was requested to get and managed to get. Now refunding me the R1259 for the first hour of labour is an issue. Its probably this type of treatment given to service providers that they never want to take on jobs.