Poor service stanBic insurance standard bank

I bank with standard bank for almost 24 years I had my bond with them however I paid it off 2021..11..20. I told the call centre personnel a lady to please keep my stanbic insurance active as I needed my insurance for my property.The lady agreed and advised me how to cancel my bond account.I went into standard bank to make a new claim on 2022..01..05. I was told the home insurance insurance is cancelled. However I made arrangements for it to continue and they said they will debit my cheque account so, R512 was being debited from my account.standard bank left me in the lurch.what if my house caught on fire with the fireworks on new years eve celebrations. This is utter nonsense you debited my account now you say my policy is cancelled with bond that was not he agreement.this people need to be accountable for their poor work. stanBic is useless and terrible service. I sent them an email let's see their **** reply.please do not take out standard bank products especially insurance .I have fixed deposit with you. But you treat me like this no no no. Poor to terrible service. Bic