Poor Service - SBIB

I have had my geyser replaced by Standard bank Insurance. the plumbing company assigned by the insurance cut a large hole in my ceiling to take the geyser thru. Standard bank has not repaired my ceiling. It is now 2 weeks later. The contractors that was sent advised that they do not do pressed ceilings. I phoned SBIB to speak to a manager on 7/7/22 and to date no manager has contacted me. This is terrible service.