poor service received after a claim

Poor service that was also not received, I reported a geyser claim on the 26th February, to date no feedback has been received from standard bank, we send an email , no one respond to the mails ,the last person we spoke to Joyce Bocibo who advised us that they will allocate an internal assessor to assist , to date we have not heard anything from Either the internal assessor nor claims department, this is not even a BAD service is a NO service at all. i am currently looking for alternative insurance who will meet clients expectations . I will never recommend them to any living human beings , it was a mistake on my side to trust them with the promise they sold us .should we have known that they don't delivery we would have not fall for it .