POOR SERVICE! - Quick to sell a policy but slow to help with a claim

Submitted my claims documentation 5 days ago via e-mail adress *** - given by consultant. No feedback was received, not even an acknowledgement that they received my e-mail. I was retrenched and don't have a single cent of income. Today I called to follow up - a very rude lady answered my call - she interrupts me all the time, she then placed me on hold for over 10 minutes and put down the phone. My ID number: ***