Poor Service Quality at Standard Bank

I logged a storm-damaged claim, Claim NR: 24/041077 for my house on the 28th of May, 2024. A service provider was allocated who never visited the site to assess as mandated. After numerous follow-ups with the appointed service, sometimes through the Standard Bank call-in, we agreed with Standard Bank that a new service provider would be appointed and I would receive an SMS indicating the new service provider.

My frustration is that the last I called in for a follow-up, I was given an email (***) by the agent on the line so I could escalate the matter myself. I sent several follow-up emails with no response except an automated one from the complaints section with ref: Case # ***9.

To this day, I never received an SMS indicating the newly appointed service provider or an update from the Complaints section despite an indication that I would be contacted in 24 hours.

The roof of my house is badly damaged from that storm and continues to be messed up by the gale-force winds.