Poor Service Provision by Standard Insurance Ltd.

Standard Insurance Ltd.(SIL) did not handle my storm water damage claims appropriately,efficiently and not in accordance with similar industry norms.The storm damage occurred on the 26 Feb 2016 and to date(07 April 2016),not a single SIL person has made contact with me to ascertain status,give feedback nor any updates.I have been making all the calls and even to service providers for feedback.I have just raised this matter to the short term insurance ombudsman for their intervention.