Poor service No feedback

Standardbank let me know where and how a client can get any feedback from an insurance claim? I complain several times without any results. It seems that the employees are *********** and does not care<br> about their jobs - so does management. This is from a person who is a client of Standard Bank for about 30 years. How is it possible that nobody from an institution like Standardbank follow up on queries? How is it possible that no auditor picks up on unfinished claims? I claimed for broken pipes and ****** taps due to a burglary. No HELP!!! Even the plumber that Standardbank want to use did not pitch for their appointment - twice!!!! Please assist your clients - they are your business?