Poor Service - My Policy is still not activated.

I've been trying to activate my funeral policy with Standard Bank Insurance for 6 months now. None of the agents know how to activate my policy, I even resorted to applying for a new policy in November last year and the agent confirmed that all is in order. I realized when the debit orders were not going through that my details were not captured. I've been calling their call centre everyday this week but to no avail... I guess the poor service continues as this type of service was still happening when I was an employee in 2018/2019...