Poor service lack of intrested and lazy employees. I really think this went far enough

Good day my complaint HLB*** still not resolved. I really think that I need answers due to claim thats still not resolved and like previos time one thing get repaired then you have to phone every day, the claim adminastrator that was appointed dont even bothered to respond on emails and when I phone he is not abailable I am now 10 days without hot water for a geyser thats under warranty, I phone every day no joy they tell you I will phone you back and never do. Im a health worker and need to work with patient how di I tell them sorry I can not assist you now I need to do Standard banks job. I need this problem sorted or get the ombudsman involved this us the most shocking experience to go through please if your people can not do there JOB find someone that can. Im upset and this is fustrating atted to this imediatly