Poor service: I WANT MY MONEY BACK

<p>They double change me in my insurance in Jan 2017 on 24 &25 Jan & i called them on 28 Jan to request refund. Matter was escalated & i was told refund will be done with 14 working days.. I called them again 3 week of Feb 2017 as it was not done and i was told it will reflect the next day in which it never did. I called agian de week aftr on 1March 2017 again they said will reflect next day as the consultant said she will email de refunds department n it never happening. Calling them cost money mind u.. Again i called them today 09 march 2017 same story n it was eben worse when the consultant told me she cant do a follow up as their Admin department went on a team building in Sun city. Hows that my problem? I said ther should be someone on standby to deal with such and the consultant asked me to hold as if she going to seek help in assisting. I was on hold for more than 25minutes listening to their music and she never cam back. I eventualy ended the call as it cost money to call them. I hope she will call me back as she saw i dropped the call and she never did. Am very dissapointed and still want my money back. Its the matter of principle.. I had my accounts with them for years never mind the bank account i have with standard bank that i had since 2001. I hv neeb loyal to their brand even thou i have heared stories about them. I guess now it time for me to look else where. I WANT MY MONEY BACK.. Ref no' FNR ********** 07 & FNR ********** 14.</p>