Poor service from the Standard Bank Insurance Company

I submitted a claim on the 2nd of October 2019, A week later I phoned to confirm if everything is in order. I was told that they have received everything and my claim is allocated to a consultant and that if there is something missing I will get a call from them. I was told by the agent on the phone that the turn around time is 45 working days. I never got any call from a anybody and we have now long passed the so called turn around time and I am still waiting. Today I called them and they told me that the claim is still being assessed and it could take longer. I am disappointed at the fact that I have to phone every time I need feedback and that no one seem to be bothered about the claim or about the turn around time they promised.