Poor service from Standard Bank Insure

After a house break in, I submitted first our claim on 30 Oct to which no acknowledgement of receipt was received. I followed up via email on 1 Nov, still nothing. Called on 5 Nov - was told the claim is still being processed. Called 9 Nov - was told I should get feedback by the end of the day - nothing! Called 12 Nov - was only now told (2 weeks later) that I needed to fill in agreement of loss forms From a lady with bad attitude. Sent forms 13 Nov and received no further correspondence. Again called 19 Nov and was told payment would be made that day - LIES!! 23 Nov call again and now told they need a bank statement. Surely this could have been communicated to be from the onset. In the 4 weeks this has been going on, I received absolutely no correspondence or feedback from Standard Bank. You’d think a house breakin is inconvenient...try claiming from Standard Bank!!