Poor service from Standard Bank Insurance (Home content)

I can't begin to explain how disappointed I am with the service I am receiving from Standard Bank Insurance for my home content cover. I report my storm damage claim on Monday the 1st of February, assessors (pensioners) came to do the assessment on Tuesday the 2nd of February. The assessors indicated that they would submit the report the very same day and that I should follow up with Standard Bank after 2 days. Well I decided to phone Standard Bank the next day (3rd February) I was told that I was going to receive feedback on Friday (5th February) and that someone from their department would call me. Oh well nobody was going to phone me I guess because, when I phone today (5th February) I discovered that the report has not been received from their assessor. Disappointed is an understatement in explaining how I am feeling right now. What an inconvenience!!! Don't tell me we've been paying for this all these years. I was honestly not expecting this from Standard Bank. This process can't take this long, it's uncalled for and such a huge inconveniencing as well as annoying.